Guarantee Terms

The RCC Waterproofing Lifetime Guarantee

Before you hire a basement waterproofing company you should research the market to find out who can do the best job for you. When interviewing waterproofing companies, find out what kind of written guarantee they are willing to give you with respect to waterproofing your home.

In a market where waterproofing contractors can operate out of a pickup truck, a waterproofing guarantee ensuring your home will be waterproofed properly is critical. Unfortunately, you’ll find that most waterproofing contractors simply cannot make such a guarantee.

RCC Waterproofing offers a lifetime waterproofing guarantee! In fact, we are so confident in our superior external basement waterproofing system that we are willing to guarantee our work – for up to 50 years! While many contractors will promise to do the job for less or in the least amount of time, the reality is that this is not usually what happens.

We are often called in when a job was not done properly. The hired company fell short of their promise – that the job would be done cheaply and quickly. Unfortunately, in most cases, it will cost the homeowner more money and more time in the long run

[Case Study] Exterior Waterproofing Done Right

RCC has waterproofed thousands of homes in Toronto, Hamilton, Peel Region, Durham Region, Scarborough, and all across the GTA. Our reputation is second to none with over 80,000 waterproofing projects completed in Southern Ontario.

RCC has worker’s compensation and liability insurance, not just general construction or office insurance. RCC is fully bonded and insured, that way both you and your home are protected in the event of an accident.

Our Lifetime Waterproofing Guarantee gives you the peace of mind that the work will stand the test of time!

Recently, one of our waterproofing specialists was called in to assess a waterproofing job out in Etobicoke. The homeowner had seen one of RCC’s ads on Facebook and remembered that this was the company who had worked on his home back in 1969 – 48 years ago. That was a long time ago, but the homeowner remembered that the job was well done and felt comfortable with hiring RCC to do additional work on his home.

Below is a copy of the original contract from 1969 as well as a short video of the homeowner reminiscing about why he chose to call RCC after almost 50 years.

Original RCC Waterproofing Contract From 1969


INTERNAL DRAINAGE SYSTEM GUARANTEE

TERMS AND CONDITIONS

The RCC Waterproofing Inc. signed contract is your GUARANTEE CERTIFICATE & INVOICE.

RCC Waterproofing Inc. hereby warrants materials and workmanship only pursuant to the contract provided that the Owner has made payment in full. Any service or warranty calls unrelated to the contract will result in a charge of $75 per visit or $50/hour rate.

RCC Waterproofing Inc. liability will be limited to the value of the contracted work only. At no time is RCC Waterproofing Inc. responsible for any costs outside of the work performed. RCC Waterproofing Inc. is not responsible for any damages caused by abnormal “Acts of God” or Mother Nature or inadequate/failure of municipal systems.

SUMP PUMP WARRANTY - RCC Waterproofing Inc. guarantees sump pump installation for 1 year. Sump pump manufacturer warranty valid for 3 years. Sump pump failures will not be the responsibility of RCC Waterproofing. RCC Waterproofing is not responsible for any sump pump discharge lines that may freeze during cold climate months. RCC Waterproofing is not responsible for power outages.

RCC Waterproofing Inc. cannot guarantee total elimination of moisture, water or dampness penetration through foundation walls or slab unless an external waterproofing system is performed along with a dedicated working drainage point. If the entire perimeter of the basement was not treated, additional work at additional cost may be necessary for the future to extend protection not addressed by the work. In addition, pump or power failure is possible, therefore the warranty is not a guarantee of a dry basement, as the scope of the work cannot guarantee that in all circumstances. The warranty shall not apply to: condensation, water vapor transmission, concrete discolouration, above grade leaking, window well flooding, plumbing leaks, surface water flooding, leaks from chimneys or garages, or efflorescence (white powder) on concrete. The contractor cannot be responsible for peeling paint or dust created from installation.  Internal Drainage System should not be classified as a waterproofing solution.

MISCELLANEOUS

Customer understands that the quote/contract is based on the information provided and supported by the customer. RCC Waterproofing Inc. cannot guarantee that more work may need to be completed above and beyond the scope of work on the contract at an additional charge.

The Customer accepts that there may be a construction related inconvenience from time to time and RCC Waterproofing Inc. agrees to keep such inconveniences to a reasonable minimum.

Note that internal work may include vibrating equipment use and dust/dirt particles may result. RCC Waterproofing will cover and tarp work area as best as possible, but that will not guarantee a dust free environment. It is recommended that homeowners address delicate household items of significance, by removing them entirely from the home/work area. This includes loose items at risk of breakage (ie. picture frames, timepieces, delicate household items, electronics, etc).

RCC Waterproofing Inc. will obtain utility locates from Ontario One Call. RCC Waterproofing Inc. is not responsible for any private utilities not marked by Ontario One Call.

Work done on the property other than specified in the contract shall be at an additional charge of: Labour $40/hour, Foreman $60/hour, Machine with Operator $90/hour. Material costs are extra - (HST applies to all above services); unless extras are contracted separately from the contract.

Installing an internal drainage system may cause higher levels of moisture/dampness, soil gases, and insect intruders. It is recommended to take moisture level and radon gas readings before and after installation, as an extra precaution.

All verbal or written agreements not mentioned on the face of the contract are void. This contains the entire contract between the parties. A copy of the contract is hereby acknowledged to be received.

The Customer hereby authorizes the Contractor to obtain such credit information and reports as is required by law.

The contract shall only become binding with the commencement of work. If job is cancelled by RCC Waterproofing Inc., the deposit will be refunded in full. The non-refundable 10% deposit applies upon customer cancellation.

All work is based on normal soil and working conditions.

Final payment is due upon completion. Late payments are subject to 1% per day fee.


EXTERNAL RESTORATION AND WATERPROOFING GUARANTEE

TERMS AND CONDITIONS

RCC Waterproofing Inc. signed contract is your GUARANTEE CERTIFICATE & INVOICE.

RCC Waterproofing Inc. hereby guarantees materials and workmanship only pursuant to the contract provided that the owner has made payment in full.

Any service or warranty calls unrelated to the contract will result in a charge of $75 per visit or $50/hour rate.

RCC Waterproofing Inc. liability will be limited to the value of the contracted work and amount only. At no time is RCC Waterproofing Inc. responsible for any costs outside of the work performed. RCC Waterproofing Inc. is not responsible for any damages caused by abnormal “Acts of God” or Mother Nature or inadequate/failure of municipal systems.

GRADING

Upon job completion and payment in full, the customer is entitled to one (1) FREE grading to the contracted work area (recommended 6 months following job completion at a minimum). RCC Waterproofing Inc. is not responsible for any further settlement that may occur after initial free grading.

MISCELLANEOUS

Customer understands that the quote/contract is based on the information provided and supported by the customer. RCC Waterproofing Inc. cannot guarantee that more work may need to be completed above and beyond the scope of work on the contract at an additional charge.

RCC Waterproofing Inc. will obtain utility locates from Ontario One Call. RCC Waterproofing Inc. is not responsible for any private utilities not marked by Ontario One Call.

The Customer accepts that there may be a construction related inconvenience from time to time and RCC Waterproofing Inc. agrees to keep such inconveniences to a reasonable minimum.

All work is based on normal soil and working conditions.

If upon exposure of external work area RCC Waterproofing Inc. cannot complete the project and project must be abandoned, hourly rates will apply for work completed. RCC Waterproofing Inc. will not be responsible for any damages caused by such exposure work.

Work done on the property other than specified in the contract shall be at an additional charge of: Labour $40/hour, Foreman $60/hour, Machine with Operator $90/hour. Material costs are extra - (HST applies to all above services); unless extras are contracted separately from the contract.

If upon exposure of external work reveals a foundation requiring further structural work, additional charges will apply.

All verbal or written agreements not mentioned on the face of the contract are void. This contains the entire contract between the parties. A copy of the contract is hereby acknowledged to be received.

The Customer hereby authorizes the Contractor to obtain such credit information and reports as is required by law.

The contract shall only become binding with the commencement of work. If the job is cancelled by RCC Waterproofing Inc., the deposit will be refunded in full. The non-refundable 10% deposit applies upon customer cancellation.

Final payment is due upon completion. Late payments are subject to 1% per day fee.

*Effective Feb 1st, 2017

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